Here at UKHandcraft we are passionate about producing quality products that are functional, stylish and made to last. We aim to provide a secure and pleasurable shopping experience with strong after sales service. Thank you for your support. We really do appreciate it!
We accept all major payment types including PayPal. You do not need to be a registered member of Paypal to use their secure Credit Card services. If you want to check out as a guest on Paypal please select the grey button which allows you to select the credit / debit card of your choice. You may choose our Stripe Payment option if you would rather not use PayPal.
By placing an order with UKHandcraft the customer verifies that they are over 18 years of age and are aware of all laws regarding the possession or carrying of the products they are ordering.
Orders for the European Union
As of July 1st 2021, the EU will be rolling out the Import One Stop Shop (IOSS) Scheme. This new scheme affects businesses who sell to EU customers.
What is changing?
- The exemption on VAT and duties on orders below €22 will end. All orders of any value will now be subject to VAT and duties.
So please ensure that you appreciate the full cost of your purchase prior to ordering on the UKHandcraft website.
Order lead time
We aim to dispatch your purchase within 1-3 working days from receipt of your confirmed order / payment. We make each piece to order so we need a little time to lavish on creating your purchase. During Holiday periods such as Christmas and Easter we may adjust lead times. This will be communicated via a shop announcement and confirmed with you by email. If you have an urgent order please send us a message and we will let you know if we can speed up delivery for you.
Customised orders are welcome but may require further time to finalise design and then craft them. Customised orders cannot be cancelled once they have been confirmed, due to their bespoke nature. We have a custom orders page that are used for customers to purchase their bespoke items. They are not for general sale but if you would like something similar please message us.
Gift Ready Packaging
We package our product Gift Ready so you can have them shipped directly to the recipient. You can request a gift message and a gift receipt with no pricing information.
We have serviced a number of bulk orders and welcome your business. If you have a large order then please get in touch to agree feasibility, timescales and costs.
The standard delivery service is Royal Mail First Class for the UK and Royal Mail International Standard Airmail for all other countries. These are generally reliable and cost effective but are not tracked. You can upgrade this service during the 'check-out' process for most countries. If you require a priority service not listed then please send me a message so that I can get you a shipping quote. The cost for these upgraded services will be confirmed prior to your order. You will be responsible for any duty or import taxes arising from your order. You must check with your own local importation authority if you are unsure whether you are affected by import taxes or administration fees. These can be a significant addition to the purchase price for which you will be liable locally.
Multiple orders for the same delivery address will be consolidated where possible.
Royal Mail advise the following information for International Standard services:
• Delivery to Europe in 3 to 5 working days
• Delivery to the rest of the world in 5 to 7 working days
The majority of the items we have tracked have arrived within 2 weeks. However, we say expect international delivery to be between 1-4 weeks. Shipping times tend to lengthen during busy trading times of the year. Your patience on postal matters is very much appreciated.
For the latest information on Royal Mail services you can follow these links:-
After Sales Support
We are committed a supporting our customers to the best of our ability. Whether this is to address occasional product issues, care support or advice we aim to be open and approachable.
We pride ourselves on our high quality workmanship and carefully selected materials. However, sometimes things can go wrong and we will do our best to resolve such matters. If your product is faulty or defective we will repair or replace it free of charge or if this is not practical offer a refund.
If you change your mind then you must advise us in writing within 14 days and then return the item to us in its original packaging, in unused condition, at your shipping expense within a further 14 days. The package must be clearly marked as a "Returned Item" on any customs declaration. If these procedures have been followed then we will refund the item cost, minus shipping, to the same card or payment type used in the original purchase. In the case of European Union member countries the initial shipping cost will also be refunded.
Customised items cannot be returned or refunded due to their bespoke nature unless faulty.
Goods that are returned to us undelivered by the postal service due to customer errors will be charged for the shipping costs incurred.
We will be there to support you should shipping issues arise. Losses will be pursued with the postal services and we will agree with you about whether a replacement or refund is the way to go from there.
FAQ - if you would like any customisations then just contact us. We are delighted to receive them! We aim to get back to you within a working day to advise you on next steps.
UKHandcraft is not required to be VAT registered and so does not collect VAT. Therefore, we will not issue VAT receipts for business customers. Please note that importing our products in to your country may incur VAT / GST or duties. It is your responsibility to check any costs which maybe levied locally prior to placing your order. Thank you for your understanding.
Each item we make is unique and we try to continually improve the design, function and materials we use. We include product photography to provide you with a good indication of what the finished product will be like. However, due to the item's handmade nature and the continuous improvement approach your product will not be identical to the picture. Of course, if there are significant changes, such as primary colour, size or function then we will advise you in advance to gain your consent to proceed.
Some of our product shots include 'props' such as cards and money in wallets. These are included to demonstrate practical use and are not included in the purchase.
We do our best to represent products accurately. One of the biggest challenges is being able to represent colours true to life. Monitors, photographic light conditions and the dye uptake of specific leather hides all affect this. Being in the UK we have more than our fair share of dull light conditions! Thank you for your understanding in this matter.